Mastering ServiceNow Second Edition Pdf - A Hands-on Expert Guide for ServiceNow Helsinki Version
Outline of the article ----------------------- H1: Mastering ServiceNow Second Edition Download Pdf H2: What is ServiceNow and why you need it H3: The benefits of using ServiceNow for IT service management H3: The features and capabilities of ServiceNow platform H3: How to get started with ServiceNow and learn the basics H2: What is Mastering ServiceNow Second Edition and what does it cover H3: The author and his credentials H3: The target audience and prerequisites H3: The main topics and chapters of the book H3: The key takeaways and learning outcomes of the book H2: How to download Mastering ServiceNow Second Edition Pdf for free H3: The legal and ethical issues of downloading ebooks for free H3: The best sources and websites to find Mastering ServiceNow Second Edition Pdf for free H3: The steps and instructions to download Mastering ServiceNow Second Edition Pdf for free H3: The alternative ways to access Mastering ServiceNow Second Edition Pdf for free H2: Conclusion H2: FAQs --- # Mastering ServiceNow Second Edition Download Pdf Are you looking for a comprehensive guide to learn how to use ServiceNow, one of the most popular and powerful cloud platforms for IT service management? Do you want to master the skills and knowledge to implement, configure, customize, and automate ServiceNow workflows and processes? If yes, then you might be interested in downloading Mastering ServiceNow Second Edition Pdf for free. In this article, we will tell you what ServiceNow is and why you need it, what Mastering ServiceNow Second Edition is and what it covers, how to download Mastering ServiceNow Second Edition Pdf for free, and some alternative ways to access it for free. Let's get started! ## What is ServiceNow and why you need it ServiceNow is a software company that provides a cloud-based platform for automating IT management workflows. The company specializes in IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). ServiceNow helps organizations to streamline their IT services, improve their efficiency, reduce their costs, enhance their security, and deliver better experiences to their customers and employees. Some of the benefits of using ServiceNow for IT service management are: - You can consolidate disparate tools and systems into a single platform that connects people, functions, and data across your organization. - You can leverage built-in best practices, AI-powered automation, and real-time analytics to optimize your IT processes and workflows. - You can provide your employees with a self-service portal that works on all their devices, where they can find answers, get help, and make requests across departments. - You can enable your IT agents to triage, act on, and resolve issues faster and easier with intelligent routing and collaboration. - You can accelerate your digital transformation by integrating your IT services with other business functions such as HR, finance, legal, facilities, etc.. ## The features and capabilities of ServiceNow platform ServiceNow platform offers a wide range of features and capabilities that enable you to manage your IT services effectively. Some of the main features and capabilities are: - Incident Management: This feature allows you to restore services faster by identifying, prioritizing, assigning, resolving, and closing incidents. - Problem Management: This feature allows you to identify the root cause of issues and proactively prevent future disruptions by creating problem records, performing root cause analysis, implementing solutions, etc.. - Change Management: This feature allows you to accelerate change at DevOps speed by automating approvals, tracking changes, assessing risks, enforcing policies, etc.. - Request Management: This feature allows you to provide your employees with a catalog of services that they can request from various departments such as IT, HR, finance, etc.. - Now Mobile: This feature allows you to access your IT services from anywhere using a native mobile app that works on iOS and Android devices. - Mobile Agent: This feature allows your IT agents to work on the go using a mobile app that lets them view, update, and resolve incidents, problems, changes, requests, etc.. ## How to get started with ServiceNow and learn the basics If you are new to ServiceNow and want to learn the basics, there are several ways to get started. Some of the best ways are: - Sign up for a free trial account: You can sign up for a free trial account on the ServiceNow website and get access to the platform for 14 days. You can explore the features and functionalities of ServiceNow and try out some scenarios and use cases. - Watch online tutorials and videos: You can watch online tutorials and videos on the ServiceNow website, YouTube channel, or other platforms that teach you how to use ServiceNow for various purposes. You can learn from experts and practitioners who share their tips and tricks. - Read online documentation and guides: You can read online documentation and guides on the ServiceNow website, wiki, or community that provide you with detailed information and instructions on how to use ServiceNow. You can also find answers to your questions and issues from other users and experts. - Take online courses and certifications: You can take online courses and certifications on the ServiceNow website or other platforms that offer you structured and comprehensive learning paths to master ServiceNow. You can also validate your skills and knowledge by earning certifications that are recognized by the industry. ## What is Mastering ServiceNow Second Edition and what does it cover Mastering ServiceNow Second Edition is a book written by Martin Wood, a ServiceNow expert and consultant who has over 10 years of experience in the field. The book is a revised and updated version of the first edition that was published in 2015. The book is intended for IT professionals, administrators, developers, consultants, and enthusiasts who want to master ServiceNow and learn how to implement, configure, customize, and automate ServiceNow workflows and processes. The book covers the following main topics and chapters: - Chapter 1: Introduction to ServiceNow: This chapter introduces you to the concept of IT service management, the history and evolution of ServiceNow, the architecture and components of ServiceNow platform, and the benefits and challenges of using ServiceNow. - Chapter 2: Getting Started with ServiceNow: This chapter guides you through the process of setting up your ServiceNow instance, creating users and groups, configuring roles and permissions, navigating the user interface, using the application navigator, creating favorites and filters, etc.. - Chapter 3: Tables, Fields, Forms, Lists, Views: This chapter explains how to work with tables, fields, forms, lists, views in ServiceNow. You will learn how to create custom tables and fields, modify forms and lists, create views and sections, use dictionary overrides and attributes, etc.. - Chapter 4: Data Management: This chapter covers how to manage data in ServiceNow. You will learn how to import data from external sources, export data to various formats, use data sources and transform maps, perform data validation and cleansing, use data policies and lookup rules, etc.. - Chapter 5: Users And Security: This chapter covers how to manage users and security in ServiceNow. You will learn how to create user records and profiles, assign roles and groups, configure authentication methods and options, use access control rules and conditions, audit user activity and events, etc.. - Chapter 6: Notifications And Events: This chapter covers how to use notifications and events in ServiceNow. You will learn how to create email notifications and templates, configure notification settings and preferences, use event management and event rules, create custom events and event scripts, etc.. - Chapter 7: Business Rules And Client Scripts: This chapter covers how to use business rules and client scripts in ServiceNow. You will learn how to create business rules and client scripts to perform actions on records, use script includes and global functions, use GlideRecord and GlideAjax objects, use debugging tools and best practices, etc.. - Chapter 8: UI Policies And UI Actions: This chapter covers how to use UI policies and UI actions in ServiceNow. You will learn how to create UI policies and UI actions to control the behavior and appearance of forms and fields, use UI policy actions and conditions, use UI action scripts and variables, use UI macros and pages, etc.. - Chapter 9: Workflows And Flow Designer: This chapter covers how to use workflows and flow designer in ServiceNow. You will learn how to create workflows and flows to automate processes and tasks, use workflow editor and flow designer interface, use workflow activities and flow actions, use workflow variables and flow inputs, use subflows and run scripts, - Chapter 10: Service Catalog And Request Management: This chapter covers how to use service catalog and request management in ServiceNow. You will learn how to create service catalog items and categories, configure request fulfillment and approval workflows, use variables and variable sets, use record producers and order guides, use cart and checkout functions, etc.. - Chapter 12: Reports And Dashboards: This chapter covers how to use reports and dashboards in ServiceNow. You will learn how to create reports and charts using various types and formats, configure report data sources and filters, use report designer and schedule reports, create dashboards and widgets using various layouts and options, use performance analytics and indicators, etc.. - Chapter 14: Testing And Debugging: This chapter covers how to test and debug your ServiceNow applications and configurations. You will learn how to use testing tools and frameworks such as automated test framework, test management, and test suites to create and run tests, use debugging tools and techniques such as background scripts, script debugger, and log files to troubleshoot and fix errors, use best practices and standards for testing and debugging, etc.. - Chapter 15: Upgrading And Administering: This chapter covers how to upgrade and administer your ServiceNow instance. You will learn how to prepare for and perform upgrades using various methods and options, use upgrade monitor and history to track and review upgrade progress and results, use clone and backup tools to copy and restore your instance data and configuration, use system properties and settings to customize and optimize your instance performance and behavior, use system diagnostics and maintenance tools to monitor and manage your instance health and security, etc.. ## Conclusion In this article, we have given you an overview of what ServiceNow is and why you need it, what Mastering ServiceNow Second Edition is and what it covers, how to download Mastering ServiceNow Second Edition Pdf for free, and some alternative ways to access it for free. We hope that this article has helped you to learn more about ServiceNow and Mastering ServiceNow Second Edition, and that you will find the book useful and informative. If you have any questions or feedback, please feel free to leave a comment below. Thank you for reading! ## FAQs - Q: What is the difference between ServiceNow and Mastering ServiceNow Second Edition? - A: ServiceNow is a cloud-based platform for IT service management, while Mastering ServiceNow Second Edition is a book that teaches you how to use ServiceNow effectively. - Q: Who is the author of Mastering ServiceNow Second Edition? - A: The author of Mastering ServiceNow Second Edition is Martin Wood, a ServiceNow expert and consultant who has over 10 years of experience in the field. - Q: How many chapters does Mastering ServiceNow Second Edition have? - A: Mastering ServiceNow Second Edition has 15 chapters that cover various topics and aspects of ServiceNow. - Q: How can I download Mastering ServiceNow Second Edition Pdf for free? - A: You can download Mastering ServiceNow Second Edition Pdf for free from some websites that offer free ebooks, such as PDF Drive, Z-Library, or Free-Ebooks.net. However, you should be aware of the legal and ethical issues of downloading ebooks for free. - Q: What are some alternative ways to access Mastering ServiceNow Second Edition Pdf for free? - A: Some alternative ways to access Mastering ServiceNow Second Edition Pdf for free are using online libraries or platforms that offer free access to ebooks, such as Open Library, Scribd, or Kindle Unlimited. However, you may need to create an account or sign up for a trial period to access these services.
Mastering ServiceNow Second Edition Download Pdf
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